We have a strict refund policy due to the nature of the product as well as the business.
We only offer full refunds if you change your mind about the order before it ships out. If your hair has shipped to you, you may still return but please be aware that you are responsible for the shipment fees and labor fees. We do not accept refunds due to delay in shipment because shipping delays are out of our control, anything can delay shipping. We are a separate company from the shipping company so we ARE NOT responsible for their delays. We will deduct this from the grand total. You have 1 day to return the hair after you have received it if you are not satisfied with the hair.
The hair can not be returned if it has been taken out of it's bundle so please before you take the hair out of the bundle make sure you are satisfied with the hair.
The hair can not be returned if it was already installed in your head under any circumstances! Please contact us with any problems you have prior to requesting a return so we can help resolve your problem or concern. To clarify: IF THE BUNDLES HAVE BEEN WORN OR TAKEN OUT OF ITS BAND WE CAN NOT ACCEPT IT FOR A RETURN! (This is for sanitary reasons) also at this point the product is damaged and is no longer able to be resold.
If you are unsatisfied with your product please email us a picture of your concern and depending on the extremity of the condition of the hair we will give store credit. We do not do exchanges because of unsatisfaction we only exchange or replace items if their is mistake with the hair in which it is our responsibility. In this case do not take the hair out of its band or wear it contact us immediately and we will pay to have it shipped back to us and exchanged.